Phyllis Neill Rush · Customer Success Manager
Turning customer relationships into lasting success.
I help organizations build the systems, strategies, and human connections that keep customers thriving — and coming back.
About me
I believe great customer success starts with genuine human connection.
With more than two decades in Customer Success, I've had the privilege of working alongside teams at every stage — from scrappy startups to global enterprises. My work sits at the intersection of strategy, empathy, and execution.
I write, speak, and consult on the practices that help CS teams scale without losing the human touch that makes the work meaningful.
What others say
I've had the absolute pleasure of working with Phyllis, and she is nothing short of amazing. As part of our business development team in sales, Phyllis brought an unmatched level of passion, creativity, and energy to everything she did. Her enthusiasm was contagious, inspiring those around her to think bigger and work harder. Phyllis is one of the nicest and hardest-working individuals I've had the honor to collaborate with. She consistently brought fresh ideas to the table and followed through with the kind of dedication and determination that makes a real difference. Her ability to connect with others and build relationships was a true asset to our team, and her positive energy created an environment where success felt inevitable. If you're looking for someone who is not only incredibly skilled and driven but also a genuine joy to work with, I cannot recommend Phyllis highly enough. She is an exceptional professional and an even better person.
Not only will Phyllis blow you away with her expertise, energy, and professionalism, but every interaction you have with her leaves you feeling motivated and excited! She's an incredible public speaker, engages every person, catches every eye, and makes everyone feel included as she provides a knowledgeable and memorable experience. Her charisma and wonderful attitude is contagious. Her wealth of knowledge regarding content marketing is never ending, and she's so gracious to continuously share it and help others improve their business with it.
Phyllis is the perfect blend of creativity and up-to-the-moment digital trends. Always eager to learn more, Phyllis is quick to blend her industry knowledge with the latest tech. These attributes allow Phyllis to create rich, meaningful relationships with clients where she not only listens to the client's needs, but drives them towards success with meaningful data-based recommendations reflective of their goals.
Phyllis is an incredible mentor. She loves to see others around her achieve success and is always at the ready to help them do so. A creative and a businesswoman, Phyllis understands the value of marketing from all angles, giving her a unique perspective on the industry. She is able to convey this to her coworkers and customers which makes her an excellent teacher and sales professional.
Very rarely in my career have I come across a manager with such talent and ambition with a magnetic personality. It was a pleasure to have the opportunity to report to Phyllis who acted as not only my manager, but mentor as well. I was always impressed by how Phyllis so effectively managed her team while also more than fulfilling her role as a manager and conducting business development. In addition to her professionalism, Phyllis is filled with positivity and simply an amazing person to be around!
Let's connect
I'd love to hear from you.
Whether you're building a CS team, looking for a speaker, or just want to talk through a challenge — my inbox is open. I read every message personally.